Gratis Versand ab 60€

Delivery Questions

  • How much is delivery and how long does it take?

    UK Delivery - over £60

    - Free - delivered within 7 days
    - £3.95 - delivered in 2-3 days
    - £7.95 - delivered next day (subject to stock and order cut-off - please see the delivery date shown on basket and checkout page)

    UK Delivery - under £60

    - £2.95 - delivered within 2-4 days
    £4.95 - delivered in 1-2 days

    Europe Delivery

    - €6 / £5 - within 10 days (under €75)
    - €18 / £14.95 - within 10 days
    - €24 / £19.95 - within 5 days

    US & Canada delivery

    - Free - within 10 days (over $100)
    - $8 / £5 - within 10 days
    - $24 / £15 - within 5 days

    Rest of the World delivery

    - $8 / £5 - within 12 days (under $100)
    - £14.95 / $24 - within 12 days
    - £21.95 / $35 - within 6 days

    Please note there is a delivery surcharge for the Wellbox if sent to Europe or Rest of the World - just add it to the basket and you will see the updated delivery charge for the Wellbox.
  • Can I collect my order from your medical centre in Bolton?
    Yes – absolutely! Please call us in advance to ensure we have your item in stock at our premises.

  • What happens if I’m not in when a delivery is made?
    The courier will put a card through your door with your delivery details on. You can then call up to either arrange a redelivery (at no extra charge) on a more convenient weekday or you can arrange to collect it from your local depot.


Website Questions

  • What happens if the item I want to order isn’t in stock?
    We will email you within 24 hours to let you know when we will next have stock of your item in. We don’t charge your credit card until dispatch so you can keep your order on back order and cancel at any time just by calling or emailing us.
  • Are my credit card details secure?
    Yes – very! All transactions are performed on a secured web server. All information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit an order from the online form to our computer, nothing can be read as it travels down the secure line.
  • I’ve seen a cheaper price elsewhere – will you price match?
    We constantly check our competitors pricing to ensure we have the best prices in Europe but in the unlikely event that you have seen a product advertised elsewhere for cheaper then please email or call us with the relevant details and in 99% of cases we will either match or even beat the other price.