Frequently Asked Questions

UK
All in stock items will be dispatched the same day if ordered before 3pm, Monday to Friday and delivered within 2 working days.

France, Germany, Spain
All in stock items will be dispatched the same day if ordered before 3pm, Monday to Friday and delivered within 3-6 working days.

Rest of Europe
All in stock items will be dispatched the same day if ordered before 3pm, Monday to Friday and delivered within 5-10 working days.

US / Canada
All in stock items will be dispatched the same day if ordered before 3pm, Monday to Friday and delivered within 3-5 working days on our express delivery, or 7-10 days on our free delivery.

Rest of the World
All in stock items will be dispatched the same day if ordered before 1pm, Monday to Friday and delivered within 5-10 working days.
 

Yes – absolutely! Please call us in advance to ensure we have your item in stock at our premises.

 

The courier will put a card through your door with your delivery details on. You can then call up to either arrange a redelivery (at no extra charge) on a more convenient weekday or you can arrange to collect it from your local depot.

 

UK - FREE 

Europe - €17,5 (£14.99)

US & Canada - FREE for 7-10 day / $24 (£15) for Express 3-5 day

Rest of the World $24 (£14.99)

 

Please note if you order the Wellbox for delivery outside of the UK, then there will be a surcharge due to the size and weight. Please contact us with your address for a delivery quote on this item.

We will email you within 24 hours to let you know when we will next have stock of your item in. We don’t charge your credit card until dispatch so you can keep your order on back order and cancel at any time just by calling or emailing us.

Yes – very! All transactions are performed on a secured web server. All information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit an order from the online form to our computer, nothing can be read as it travels down the secure line.

We constantly check our competitors pricing to ensure we have the best prices in Europe but in the unlikely event that you have seen a product advertised elsewhere for cheaper then please email or call us with the relevant details and in 99% of cases we will either match or even beat the other price.